A moment of calm in crisis

As we walk alongside whānau to help heal and restore wellbeing, our kaimahi experience many profound moments. This story shows the difference just one person can make by providing a ray of hope and reassurance.

While supporting Hana*, a wāhine in her 50s who was undergoing chemotherapy, Denise (one of our kairuruku) had the privilege of spending time with her and her husband during her stay in the ward, where they regularly held karakia together. After two weeks, her condition deteriorated, and she was transferred to the ICU, then later to the High Dependency Unit.

Denise says she arrived as Hana was being admitted into the new ward, surrounded by medical equipment, tubes and monitors. Two highly professional nurses were attending to her needs. Understandably, she was distressed, as were her husband and uncle who stood nearby, doing their best to support her.

During this tense moment, an older Samoan cleaner quietly entered the room. She gently leaned in and said, “Honey, you are going to be okay,” before moving on with her duties. Her presence was brief, but the impact was profound — a sense of calm immediately washed over Hana and her whānau.

Days later, during one of Denise’s ongoing visits and daily karakia, Hana tearfully recalled that moment. She remains in care, and they continue to share karakia together.

This experience was a powerful reminder that compassion can come from anyone, at any moment and sometimes, a few kind words can bring the greatest comfort.

*Name changed to protect privacy.